At Pfenix & Mach we are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) in the Privacy Act.

Use of Personal Information

Personal information about you, such as your name, contact details and records of your dealings with us, is collected, held, used and disclosed for the following uses:

  1. To process transactions and deliver products to you
  2. To communicate with you
  3. To maintain our business records and to otherwise run our business
  4. For purposes disclosed to you and to which you have consented, and
  5. For any other purposes required or permitted by law.

Collection of Personal Information

Information is automatically collected through your use of our website, or any apps, through cookies. Cookies are small text files that websites or apps may place on your computer or device. Most often, cookies are used to recognise repeat users of websites and remember user preferences. We may collect this information both anonymously and in relation to user accounts. Cookies are also used to allow the website to track usage behaviour and aggregate data to allow us to customise the user’s experience on the website. Use of cookies does not provide us with information about you that can be used to identify you. You may elect not to allow cookies and still use our website, however in doing so, you may not be able to access certain pages.

We also use IP addresses to analyse trends, administer our website, track use movements on our website, and gather broad demographic data, which we may share with our marketing agencies. We note that IP addresses are not linked to any information that could identify you.

Marketing and Opt-out

By providing your address, email address and telephone numbers to us, you consent to us contacting you for the purposes set out above. We may send this information in a variety of ways, including by mail, email, social media, SMS, MMS, and telephone.

You can opt out of being contacted by emailing us at or by using the unsubscribe facility that we include in our electronic messages (eg email, SMS or MMS) to opt out of receiving those messages.

Use and Disclosure of Personal Information

We will only use and disclose your personal information for the purposes set out in this Privacy Policy. We may disclose your personal information to third parties including:

  1. Our service providers (including IT services, financial institutions, and distribution services)
  2. Other business partners
  3. Our professional advisers (including lawyers, accountants and auditors)
  4. Other parties as required or authorised by law.

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