Shipping

Pfenix & Mach’s online store ships to the following regions:

• Australia
• New Zealand
• US & Canada
• UK & Ireland
• China

Shipping Charges & Delivery Timelines

Below are the shipping charges and delivery times (excluding public holidays):

Within Australia

Standard shipping:

Most metropolitan deliveries will arrive within 3-6 business days. For regional deliveries please allow 3-12 business days.

Express shipping:

Most metropolitan deliveries will arrive the next day when the order is received prior to midday AEST, on business days. For regional deliveries please allow an extra 3-6 business days.

All deliveries must be accepted in person, unless the customer leaves a note during the checkout process providing authorisation for the shipment to be left at the provided address. Please ensure your delivery address is attended. We recommend providing a business address where possible, or an address where someone will be able to accept the delivery between 9am and 5pm. In the case that no one is available to accept the delivery, an attempted delivery card will be left with your local Australia Post outlet details.

International

Below are the shipping charges and delivery times (excluding public/national holidays):

* For locations outside metropolitan areas please allow an additional 3-7 business days.

Pfenix & Mach does not deliver to PO Box address overseas. Delivery dates supplied are an estimate only and may vary due to customs clearance procedures. Import duties and/or taxes may apply to orders shipped outside Australia and may vary depending on the country/region. The customer will be responsible for any import duties and/or taxes. We recommend you make yourself aware of any import duties and/or taxes that may apply prior to placing an order, as unfortunately Pfenix & Mach does not have any control over import duties and/or taxes that may be imposed during the customs clearance process.

Tracking Your Order

When your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, or you have any questions relating to your order or delivery, please email us at customersupport@pfenixmach.com

Orders placed before midday will be despatched the same day, and orders planced after midday will be despatched the following day. Tracking information will be available via a despatch email notification.  Orders placed on the weekend or Australian public holiday will usually be processed within 24 hours of the next business day. Orders may ship in multiple packages. Please ensure your delivery details are correct, as we are unable to re-direct packages once your order has been dispatched.